Refund policy

Product Exchange Policy

  1. Requests for product exchanges or returns must be submitted within a maximum of 7 days after the product has been received by the customer.
  2. Customers must contact our customer service team and provide the reason for the return request. A clear explanation must be provided, such as a defective product, damaged item, incorrect item received, or other valid reasons.
  3. Customers are required to provide a complete and unedited unboxing video showing the package being opened for the first time. Claims submitted without an unedited unboxing video may not be eligible for return or refund processing.
  4. All original tags must remain attached, and padel rackets must remain sealed in their original plastic packaging.
  5. Products must be returned in unused condition and suitable for resale.

Refunds

Once the returned product has been received and inspected, we will notify you of the verification result.

If the refund is approved:

  • The refund will be issued through the same payment method used for the original purchase.
  • Refund processing may take up to 7 business days, depending on the bank or payment service provider involved.

Non-Returnable Products

We do not accept returns or refunds for:

  • Products that have been used.
  • Products damaged due to customer misuse or improper handling.
  • Products whose original plastic seal, packaging, or protective wrapping has been opened, removed, or tampered with by the customer.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to our shipping error or the product received is proven to be defective.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at financeteam.spinnation@gmail.com. Please note that returns will need to be sent to the following address: Jl. Camar Blok CC No. 17, RT.15/RW.3, Pondok Bambu, Duren Sawit, East Jakarta City, Jakarta 13430, Indonesia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at financeteam.spinnation@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at arry.work@gmail.com.